Customer Service for the Real World
Have real people who use their phones to connect with customers every day? Then StringMash Customer Connect is the tool you need. Your entire sales team can sign up by text and be ready to start accepting texts in seconds.
Adwords Messaging Extension with Customer Connect
Want to use the new AdWords message extensions, but don't want to overwhelm one phone? Customer Connect distributes the incoming text messages from your ads to your sales team, securely, and on a schedule with your ads.
Connect with Your Customers with Our Text Marketing Tools
Text Surveys
Voting by Text (Contests)
Email Signup by Text
Text Loyalty Program
How it Works
Customer Connect: Text and Call Number for Your Website
StringMash Customer Connect numbers connect directly to your team during business hours and when they are logged into the system. If there is no one available, the message to accept texts disappears so that customers aren't frustrated. Customers can also call and be connected to any forwarding number you choose.
Adwords Messaging Extension with Customer Connect
Use StringMash Customer Connect numbers in your Adwords campaigns to forward incoming texts to your team. Adwords Messaging Extensions allow you to put in only a single number, but with StringMash Customer Connect numbers you can distribute those to as many people as you have available.
Text Surveys
Text surveys are extremely fast and have great response rates. To make it super easy for your users, you can input phone numbers into the system and your users will get an invitation to take the survey directly from the survey number. You get your data in real time as people complete the survey. You can try out the survey engine by texting keyword FIVE to (407) 777-2028.
Voting by Text (Contests)
Voting by text will not only increase response rates (we've seen 400% increases over voting online), it's also more secure and fair because there is only one vote per number allowed. Because the communications come from the carriers the system cannot be gamed. This will encourage your audience to engage more people to get votes and increase your marketing reach.
Email Signup by Text
Another way to run a contest and grow your email marketing list is to use Email Signup by Text. This sends a link to users so they can input their name and email address. You can export these members to a CSV file an upload them into your email marketing service.
Text Loyalty Program
With the Text Loyalty Program users sign up by texting a keyword to a number you choose. Then you can reach your audience in real time with rewards and compelling offers.